River Manager Position – Seasonal
Location: Coloma, CA
Schedule: Full Time Seasonal – April 1st-End of Season
Pay Rate: $20-$25/hr
Applications Open: Apply Today
Job Overview – The River Manager will oversee aspects related to the daily functioning of river trips and guide performance.
Job Duties – Understand and serve the company’s best interest and goals
Supervision
- Communicate Whitewater Excitement company policies, mission, vision, and core values to the river staff
- Be an example of these values
- Supervise guiding & transportation staff
- Become proficient at every job related to river operations
- Food prep
- Rafting
- Equipment repair and organization
- Driving Routes
- Evacuation Plans
- Monitor guide performance
- Ensure that Trip Leaders conduct trip debriefs
- Address guide staff concerns and create a positive and productive working relationship between the guides and the rest of the staff.
- Conduct weekly team meetings with trip leaders – this will allow an avenue for staff to voice their concerns.
- Assist with Mid-season and end-of-season guide staff performance reviews
- Daily upkeep around the property.
Training
- Ensure that the guide staff is trained in a high level of guest service that will facilitate success
- Manage successful river training
- Conduct weekly safety meetings with TLs
- Assist with monthly staff meetings
On Water
- Trip lead on most of your trips
- Set the example for how clean, safe, and professional trips are run
- Ensure guides are performing at or above company standards
Operations
- Achieve a proficient level of knowledge of Arctic Reservations (reservation system)
- Work closely with reservations staff to keep the scheduled trips up to date.
- Ensure a schedule is created each day for upcoming trips.
- Check the bookings each morning and adjust the schedule to accommodate changes.
- Communicate with the sales office to determine maximum capacities and operational changes based on water levels and staffing.
- Communicate any operational and guest service issues that arise.
- Maintain a superior level of cleanliness in all vehicles and office
- Facilitate communication between staff and upper management
- Break down and clean all river-related equipment at the end of the season
- Inspect and repair all river gear
- Inventory all river equipment
Required Experience & Skills
- Ability to communicate effectively across departments
- Outstanding customer service skills
- Ability to interact in a friendly and comfortable manner with supervisors and employees via phone and in-person
- Extremely detail oriented
- Intermediate computer skills
- Team oriented
- Must be willing to work long and hard work days during the busy season
- Must be available for weekends and holidays
- Must be able to pass a criminal background check
- Instill confidence and motivate staff
- Clean driving record
- CPR
- First Aid
- Maintain a professional and clean appearance
Preferred Experience & Skills
- CDL
- Class IV or higher river guide
- WFA or Higher
- SWR
If you are interested in joining the Whitewater Excitement team, please apply today! Whitewater Excitement strives to deliver the highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills, and guest service, while providing low-impact environmental recreation. Apply Today!
Whitewater Excitement is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other status protected by applicable law.
