Updated April 6, 2020
In response to the situation and the directives enacted due to COVID-19 (Coronavirus) we have updated our cancellation policy. For all 2020 scheduled trips, if you must cancel your reservation, you will receive a 100% credit for a future trip with us.
We understand this situation has placed burdens on many, so if you have any questions please don’t hesitate to email us at [email protected] or call us at 1-800-750-2386.
Below is our Cancelation Policy before the update:
Please understand that when we make a reservation for you for a specific date and trip, we are holding spaces for you and turning others away because of space limitations imposed on us by various governmental agencies. Those spaces are very difficult to fill at the last minute.
If you must cancel your reservation with us, all but a $25.00 per person cancellation fee will be refunded to you, provided that we receive written notice of your cancellation in our office at least 31 days prior to your trip date. For cancellations made 30 days or less, the entire trip fees are non-refundable, in which case we encourage you to find substitutes for the cancelled space(s). NO trip date changes may be made within 31 days of your booked trip.
We reserve the right to cancel or modify a trip due to weather, water conditions, insufficient reservations or other circumstances beyond our control. In such cases we are only responsible for the trip fees paid to us. Guides and other on-river staff employed by Whitewater Excitement are not authorized to make or promise trip refunds or credits. Such determinations can only be made by the WWE Office Staff, and not the guides on your trip. Trip Travel Insurance is strongly suggested and will cover such cancellations. Trips depart rain or shine.
There will be NO exceptions to this policy. We encourage you to consider trip travel insurance which may protect you in the event you have to cancel your trip. Please call our office for information about trip travel insurance.
Your group will be required to read, fill out, and sign an Assumption of Risk Form prior to participating in any of our rafting adventures.