Whitewater Excitement, Inc. is committed to protecting the privacy and accuracy of your personally identifiable information to the extent possible, subject to provisions of state and federal law.
Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize disclosure, personally identifiable information is not disclosed without your consent.
Information We Collect
We may collect personally identifiable information when you interact with our website, make a reservation, or contact us, including but not limited to:
- Name
- Email address
- Phone number (including mobile number)
- Booking and reservation details
- Payment and transaction information
- Any information voluntarily submitted through forms, email, phone calls, or SMS messages
How Personal Information Is Used
Your personally identifiable information is used only as necessary to:
- Process reservations, payments, and transactions
- Communicate with you regarding bookings, trip details, and customer service inquiries
- Send confirmations, reminders, updates, and safety notifications
- Provide customer support
- Send promotional communications only when you have provided consent
Disclosure & Sharing of Information
Whitewater Excitement, Inc. will not sell, lease, disclose, or share personally identifiable information without your consent, except in certain explicit circumstances in which disclosure may be required by law.
Your personally identifiable information will not be distributed or sold to third-party organizations.
We may share information only with trusted service providers who assist us with:
- Payment processing
- Reservation and booking systems
- Website hosting and analytics
- Email and SMS message delivery
These providers may access information only as necessary to perform services on our behalf and are required to protect your information.
SMS Messaging & Mobile Communications
SMS Consent & Information Collected
By providing your mobile number and opting in through our website, booking forms, or other communication channels, you consent to receive SMS messages from Whitewater Excitement, Inc. We collect your mobile number and SMS consent status solely for communication purposes.
Types of SMS Messages
SMS messages may include:
- Booking confirmations
- Trip reminders and schedule updates
- Safety notifications
- Customer service communications
- Occasional promotional messages (only if you consent)
Message frequency varies based on your interaction with us, but typically ranges from 1–6 messages per trip or season.
Message and data rates may apply.
Consent & Opt-Out
Consent to receive SMS messages is not a condition of purchase.
You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message, and no further SMS messages will be sent unless you opt in again.
For assistance, reply HELP or contact us directly.
SMS Data Sharing
SMS consent is not shared with third parties or affiliates for marketing purposes.
Mobile numbers and SMS opt-in information are not sold, rented, or disclosed for third-party promotional use.
We may share SMS-related data with service providers who assist in message delivery only as necessary to provide our services.
Alternative Reservation Methods
Individuals who wish to use methods other than online reservations and payments may submit requests by email or U.S. mail addressed to:
Whitewater Excitement, Inc.
PO Box 5992
Auburn, CA 95604
Or by calling: 1-800-750-2386
Data Security
We take reasonable administrative, technical, and physical measures to protect personally identifiable information from unauthorized access, disclosure, or misuse.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us through our website at:
https://whitewaterexcitement.com